One contribution to the Audio Comments Box (ACB) made on board
of the Flexibus which will appear in this week's ACB column
in the local newspaper
Transport & Community: Keypoints
Issues: High dependency on cars in rural areas. 1/6th rural households
are without a car. Rural public transport coverage is limited, often
infrequent and inflexible.
Policy: Supporting small-scale, flexible local initiatives which are
responsive to people's needs. Increasing access to transport interchanges.
Encourage active participation of communities in shaping and managing
their own affairs.
Aims: Enhance established transport initiatives. Enable flexible,
adaptive systems. Strengthen communities around bus corridors. Give
the users a voice. Examine the experience of the passengers. Raise
the profile of public transport use.
Audio Comments Box: Keypoints
Purpose: Enable local passengers to voice their concerns and suggestions.
Events of local interest can be announced. Tourists can give feedback
on their experience of the area. Providers can adapt their services
according to user feedback. The integration with the press raises
awareness of the public transport system.
System: Provides additional activity on the journeys. The audio format
is easy to use whilst bus is in motion. Adds to existing verbal communication
on the bus. Builds on existing resources: transport schemes and local
newspapers. Scalable. Primary trials can be low-tech to limit initial
Audio Comments Box: Scenario
1. Passenger boards the Flexibus.
2. Driver introduces the passenger to the Audio Comments Box (ACB)
system comprising a simple speech recorder and the local newspaper.
3. Local newspaper includes an ACB column drawing on the comments
of the previous week about the bus service, items of local interests,
suggestions for change etc.
4. This encourages further discussion amongst the passengers and contributions
to the ACB.
5. Audio comments are passed on to the local newspaper.
6. Comments are used as the basis for the next ACB column and are
directed to the local community service providers.